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  • Shipping

    • Basic Shipping Info
      • FREE SHIPPING on all bundles in contiguous US (not Hawaii, Alaska & US territories - sorry). Est. 5-8 business days
      • NO INTERNATIONAL SHIPPING - yet. Sorry.
      • Orders under $30 go ECONOMY SHIPPING = $8.75 (5-8 business days)
      • EXPRESS SHIPPING (1-2 business days) = $17.50
      • We ship from CA.
      • OUTSIDE CONTIGUOUS US you choose preferred carrier service.
    • Does Rile offer FREE SHIPPING?
    • Yes! All of our bundles come with FREE SHIPPING inside the contiguous United States. (The contiguous US excludes Hawaii, Alaska, and US territories).

      Also, if you spend over $30, your order comes with Free Shipping.

      Our carriers estimate 5-8 business days. We ship from CA, so West Coast order will be closer to 5 days, East Coast order will be closer to 8 days.

      Shipping times are always estimates as we work with different carriers and there are factors beyond our control that will influence the time it takes to reach you.

      Order processing takes 1-2 business days. (Orders placed after midday on Friday and over the weekend should add a day).

      We'll send you an email with tracking details as soon as your package leaves our warehouse.

    • Does Rile offer EXPRESS SHIPPING?
    • If you're in a rush, we offer Express Shipping (1-2 business days) for $17.50.

    • How much is Rile's ECONOMY SHIPPING?
    • For shipments under $30, we charge a flat rate of $8.75 (5-8 business days)

    • INTERNATIONAL SHIPPING?
    • NO INTERNATIONAL SHIPPING - yet. Sorry. Let us know where you are and we'll add it to the list. @get.rile

    • OUTSIDE CONTIGUOUS US?
    • At checkout, select the preferred carrier service for your location.

    • Where do Rile's products ship from?
    • Our products ship from CA.

    • Where does Rile ship to?
    • We ship to every state in the US. At present, we don't ship internationally, but we are always evaluating the shipping options available to us, so expect updates! Tell us where you live and why Rile needs to start shipping there. Tag us @get.rile

    • Does Rile ship to PO boxes?
    • Yes, we do.

    • When can I expect my order to arrive?
    • EXPRESS SHIPPING takes 1-2 business days.

      ECONOMY SHIPPING takes 5-8 business days.

      FREE SHIPPING takes 5-8 business days. We ship from CA, so West Coast order will be closer to 5 days, East Coast order will be closer to 8 days.

      Shipping times are always estimates as we work with different carriers and there are factors beyond our control that will influence the time it takes to reach you.

      Order processing takes 1-2 business days. (Orders placed after midday on Friday and over the weekend should add a day).

      We'll send you an email with tracking details as soon as your package leaves our warehouse.

    • What shipping carrier does Rile use?
    • Typically, we use UPS and USPS.

    • "I'm having problems with the tracking. What can I do?"
    • We are dependent on our couriers for tracking information. Sometimes it takes several days to be visible in their system. If your tracking information doesn't appear to be working, send us an email at support@rile.co and we'll try to help.

  • Returns

    • How do I start a return?
    • If your product is unopened, you have 21 days to make a return. Due to health and hygiene considerations, all opened and used items cannot be returned. Rile doesn't include return slips with our shipments, so please email us at support@rile.co and we'll start the return process. If there is a defect or problem with your order please email us as soon as possible.

    • How long does it take to process a return?
    • Credit card refunds usually take 5-10 business days to appear on your statement.

  • Sustainability

    • How sustainable is Rile?
    • We're not into green-washing, all consumption has an impact. We're a small company and as we grow our capabilities, we plan to continuously search for and implement more sustainable solutions. But, here's what we're doing now.

      • Our packaging is intentionally minimal.
      • We do not use secondary packaging - the individual boxes for each product that get thrown away as soon as the product arrives.
      • Our mailerbox is made from recycled material.
      • We use insert trays (made from recycled materials), which reduce the need for wasteful and excessive packaging materials.
      • (Fun fact, while developing our products, we ditched our idea for refresher wipes and created our No Shower Shower face and body foam. The world doesn't need anymore wipes clogging up our rivers and oceans).

      In addition, we have partnered with Plastic Bank to support removing plastics from our oceans. We are also in developing a recycling program, powered by teens - so watch this space.

      **Important reminder, one of the greenest things you can do is use every ounce of your products.

Leaping Bunny Certified

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FOR THE HOLIDAYS!     •     Buy any bundle and get another half off     •     Buy 2 bundles and get a third bundle for FREE     •     See bundles! (terms + conditions apply)

  • Beauty Innovation Awards names Rile "Teen Skin Care Product of the Year"    •
  • Free Shipping on all bundles and orders over $30    •
  • "This is our favorite inexpensive find of the season, hands down." (W Magazine)    •
  • Beauty Innovation Awards names Rile "Teen Skin Care Product of the Year"    •
  • Free Shipping on all bundles and orders over $30    •
  • "This is our favorite inexpensive find of the season, hands down." (W Magazine)    •
  • Beauty Innovation Awards names Rile "Teen Skin Care Product of the Year"    •
  • Free Shipping on all bundles and orders over $30    •
  • "This is our favorite inexpensive find of the season, hands down." (W Magazine)    •
  • Beauty Innovation Awards names Rile "Teen Skin Care Product of the Year"    •
  • Free Shipping on all bundles and orders over $30    •
  • "This is our favorite inexpensive find of the season, hands down." (W Magazine)    •
  • Beauty Innovation Awards names Rile "Teen Skin Care Product of the Year"    •
  • Free Shipping on all bundles and orders over $30    •
  • "This is our favorite inexpensive find of the season, hands down." (W Magazine)    •

going The Extra Rile...

Plastic Bank

with Plastic Bank

Rile has formed a Supporter Partnership with Plastic Bank. Through the Supporter Partnership, we invest in the recovery of ocean-bound plastic while helping improve the lives of the plastic collectors. Plastic Bank creates environmental, social and economic impacts in multiple locations around the world.

Join us in supporting Plastic Bank →
Tree People

with TreePeople

TreePeople was founded in 1973 by a teenager from Los Angeles who started replacing a parking lot with smog tolerant trees. Rile donates to Tree People and supports their Adopt a Class program which empowers students, teachers and communities with knowledge, skills, and partners alongside them to take action through hands-on meaningful projects.

Join us in supporting TreePeople →
HEARTbeats

with Heartbeats

Rile supports HEARTbeats, part of the Violence Intervention Program, the largest child abuse clinic in the country, serving over 18,000 children every year, and establishing best practice for the care and treatment of victims of abuse and neglect. HEARTbeats is a group of socially responsible 9th through 12th graders that work to bring awareness to teens about issues surrounding child abuse and family violence. HEARTbeats host four volunteering events during the year that directly benefit the children and families receiving services at the Violence Intervention Program.

Join us in supporting HEARTbeats →
Skye Strong

with The Skye Strong Foundation

"Imagine being a normal teenage girl doing everything a girl would do then one morning waking up with back pain and the next moment being diagnosed with a rare cancer." My daughter wrote this about her friend Skye in the summer of 2019. A few days after she had graduated middle school, Skye was diagnosed with NUT carcinoma, an extremely aggressive cancer that is so rare there is no standard treatment for it. It is difficult to treat because it grows quickly and can become resistant to treatment. Skye received 6 rounds of chemotherapy and multiple rounds of radiation. She was also the third child to participate in a clinical trial at Dana Farber Cancer Research Institute in Boston. She fought with such bravery and grace.

She passed away on January 31 2020.

The Skye Strong Foundation's mission is to raise awareness and funds to help the children and families who are currently fighting NUT carcinoma and other rare cancers.

Join us in supporting the Skye Strong Foundation →

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