Shipping
- FREE SHIPPING on all bundles in contiguous US (not Hawaii, Alaska & US territories - sorry). Est. 5-8 business days
- NO INTERNATIONAL SHIPPING - yet. Sorry.
- Orders under $30 go ECONOMY SHIPPING = $8.75 (5-8 business days)
- EXPRESS SHIPPING (1-2 business days) = $17.50
- We ship from CA.
- OUTSIDE CONTIGUOUS US you choose preferred carrier service.
- Does Rile offer FREE SHIPPING?
- Does Rile offer EXPRESS SHIPPING?
- How much is Rile's ECONOMY SHIPPING?
- INTERNATIONAL SHIPPING?
- OUTSIDE CONTIGUOUS US?
- Where do Rile's products ship from?
- Where does Rile ship to?
- Does Rile ship to PO boxes?
- When can I expect my order to arrive?
- What shipping carrier does Rile use?
- "I'm having problems with the tracking. What can I do?"
Yes! All of our bundles come with FREE SHIPPING inside the contiguous United States. (The contiguous US excludes Hawaii, Alaska, and US territories).
Also, if you spend over $30, your order comes with Free Shipping.
Our carriers estimate 5-8 business days. We ship from CA, so West Coast order will be closer to 5 days, East Coast order will be closer to 8 days.
Shipping times are always estimates as we work with different carriers and there are factors beyond our control that will influence the time it takes to reach you.
Order processing takes 1-2 business days. (Orders placed after midday on Friday and over the weekend should add a day).
We'll send you an email with tracking details as soon as your package leaves our warehouse.
If you're in a rush, we offer Express Shipping (1-2 business days) for $17.50.
For shipments under $30, we charge a flat rate of $8.75 (5-8 business days)
NO INTERNATIONAL SHIPPING - yet. Sorry. Let us know where you are and we'll add it to the list. @get.rile
At checkout, select the preferred carrier service for your location.
Our products ship from CA.
We ship to every state in the US. At present, we don't ship internationally, but we are always evaluating the shipping options available to us, so expect updates! Tell us where you live and why Rile needs to start shipping there. Tag us @get.rile
Yes, we do.
EXPRESS SHIPPING takes 1-2 business days.
ECONOMY SHIPPING takes 5-8 business days.
FREE SHIPPING takes 5-8 business days. We ship from CA, so West Coast order will be closer to 5 days, East Coast order will be closer to 8 days.
Shipping times are always estimates as we work with different carriers and there are factors beyond our control that will influence the time it takes to reach you.
Order processing takes 1-2 business days. (Orders placed after midday on Friday and over the weekend should add a day).
We'll send you an email with tracking details as soon as your package leaves our warehouse.
Typically, we use UPS and USPS.
We are dependent on our couriers for tracking information. Sometimes it takes several days to be visible in their system. If your tracking information doesn't appear to be working, send us an email at hey@rile.co and we'll try to help.
Returns
- How do I start a return?
- How long does it take to process a return?
If your product is unopened, you have 21 days to make a return. Due to health and hygiene considerations, all opened and used items cannot be returned. Rile doesn't include return slips with our shipments, so please email us at hey@rile.co and we'll start the return process. If there is a defect or problem with your order please email us as soon as possible.
Credit card refunds usually take 5-10 business days to appear on your statement.
Spirit of Rile
- Are Rile's products safe and clean?
- How do you test your products?
- Is Rile cruelty-free?
- Is Rile vegan?
- Does Rile use parabens, phthalates, or endocrine disruptors?
- Is Rile fragrance-free?
- What skin types are Rile products suitable for?
- Will Rile help with Acne?
- How can I find out more information about Rile's products?
Rile products are FDA compliant and EU compliant. We don't use the word "clean" because, however well-intended, it has no scientific meaning. It’s a marketing phrase with multiple definitions throughout the industry. We prefer to say "Rile is carefully formulated and backed by science." Each product has been subject to extensive testing and approved by third party accredited testing laboratories. Our products are formulated by experienced chemists, specifically for young skin. We spent two years making sure our formulas were safe, effective, gentle, and easy to use. We had one mission; to encourage young teens to develop great personal care habits that they will carry into their adult life.
We rely on clinical data to ensure that we’re using each ingredient at the correct and approved levels. Once formulated, our products are then subject to extensive testing and approved by third party accredited testing labs. These tests include stability, microbiological contamination, preservative efficacy, and packaging stability. They are also dermatologist tested for irritation and allergies, and that’s done with Human Repeat Insult Patch Tests. We never test on animals, and we never will.
Rile products are tested on consenting humans, not animals. We’re committed to being cruelty-free and we only work with manufacturers who uphold the same standards.
We are Leaping Bunny certified.
Rile's Crackle Cleanser, No Shower Shower, The Pits Deodorant, and It's On Lip Balm are vegan products.
Rile's Feed It face Hydrator contains manuka honey = not vegan.
No, we don't.
We decided to scent our products with a light, California inspired fragrance which we hope will make the Rile experience more enjoyable and will encourage good, regular habits. If you typically have problems with products containing fragrance, please exercise caution.
Our fragrance was formulated following the guidelines of IFRA & RIFM.
Rile is mild. Our products are suitable for normal, dry, and combination skin. They have been formulated for all skin types and are dermatologist tested.
Rile products are non-irritating,safe for sensitive skin, clinically tested, and allergy tested.
At Rile we believe that good habits create the biggest impact over time. To keep skin clean and clear, there’s nothing more important than washing your face every morning and every night. If you don't — you've got a grimy mix of dirt, dead skin cells, pollution and oil sitting on your face, which can block pores and lead to skin issues.
Remember, once you've cleaned your skin you have to put back some moisture. This is sometimes hard for teens to understand (we get it, adding moisture seems like it would create more pimples) but when you clean your skin you also remove some natural oils that your skin needs to remain healthy. If you skip this step, your body will create more sebum (the oily substance produced in the sebaceous glands). So excessive cleansing and stripping of the skin, without replenishing the skin's moisture, can actually be counter-productive.
The Rile Crackle Face Cleanser will gently remove the daily grime and bacteria from your face.
The Rile Feed It Face Hydrator is a lightweight water-based gel that will replace the moisture that a cleanser removes.
The Rile No Shower Shower Face and Body Foam is a micellar foam that picks-up dirt and bacteria, helping you stay clean and fresh when a shower is not possible.
If you have acne, not the occasional pimple - we all get those - we encourage you to get advice from a dermatologist.
“Kinder, gentler, more often is going to result in happier skin” - Rile
On each product page you will find a list of key ingredients and a full list of ingredients in each product. If you have any questions about how to use our products, email hey@rile.co
Sustainability
- How sustainable is Rile?
- Our packaging is intentionally minimal.
- We do not use secondary packaging - the individual boxes for each product that get thrown away as soon as the product arrives.
- Our mailerbox is made from recycled material.
- We use insert trays (made from recycled materials), which reduce the need for wasteful and excessive packaging materials.
- (Fun fact, while developing our products, we ditched our idea for refresher wipes and created our No Shower Shower face and body foam. The world doesn't need anymore wipes clogging up our rivers and oceans).
We're not into green-washing, all consumption has an impact. We're a small company and as we grow our capabilities, we plan to continuously search for and implement more sustainable solutions. But, here's what we're doing now.
In addition, we have partnered with Plastic Bank to support removing plastics from our oceans. We are also in developing a recycling program, powered by teens - so watch this space.
**Important reminder, one of the greenest things you can do is use every ounce of your products.
Leaping Bunny
- We are Leaping Bunny certified.
Rile products are tested on consenting humans, not animals. We’re committed to being cruelty-free and we only work with manufacturers who uphold the same standards
Help!
- DOT CO
- Quick! I want to change my order!
- Help! There's a problem with my package.
- If there's anything we've forgotten...
All of our emails, like our website, are DOT CO (Yes DOT CO - forget the M)
If you need to change your order, your shipping address or cancel your order, please contact us as soon as possible at hey@rile.co. We try to process orders quickly, but if there is time to make the change, we'll do our very best to help. We cannot guarantee any changes once your order has been placed and cannot make any changes once your order has been shipped.
If your product hasn't arrived within the expected delivery time or if you product is damaged, please email us at hey@rile.co. We'll try to fix the problem.
Just email hey@rile.co, we'll try to help.