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Shipping

Basic Shipping Info

FREE SHIPPING on all bundles in contiguous US (not Hawaii, Alaska & US territories - sorry). Est. 5-8 business days
NO INTERNATIONAL SHIPPING - yet. Sorry.
Orders under $30 go ECONOMY SHIPPING = $8.75 (5-8 business days)
EXPRESS SHIPPING (1-2 business days) = $17.50
We ship from CA.
OUTSIDE CONTIGUOUS US you choose preferred carrier service.

Does Rile offer FREE SHIPPING?

Yes! All of our bundles come with FREE SHIPPING inside the contiguous United States. (The contiguous US excludes Hawaii, Alaska, and US territories).

Also, if you spend over $30, your order comes with Free Shipping.

Our carriers estimate 5-8 business days. We ship from CA, so West Coast order will be closer to 5 days, East Coast order will be closer to 8 days.

Shipping times are always estimates as we work with different carriers and there are factors beyond our control that will influence the time it takes to reach you.

Order processing takes 1-2 business days. (Orders placed after midday on Friday and over the weekend should add a day).

We'll send you an email with tracking details as soon as your package leaves our warehouse.

Does Rile offer EXPRESS SHIPPING?

If you're in a rush, we offer Express Shipping (1-2 business days) for $17.50.

How much is Rile's ECONOMY SHIPPING?

For shipments under $30, we charge a flat rate of $8.75 (5-8 business days)

INTERNATIONAL SHIPPING?

NO INTERNATIONAL SHIPPING - yet. Sorry. Let us know where you are and we'll add it to the list. @get.rile

OUTSIDE CONTIGUOUS US?

At checkout, select the preferred carrier service for your location.

Where do Rile's products ship from?

Our products ship from CA.

Where does Rile ship to?

We ship to every state in the US. At present, we don't ship internationally, but we are always evaluating the shipping options available to us, so expect updates! Tell us where you live and why Rile needs to start shipping there. Tag us @get.rile

Does Rile ship to PO boxes?

Yes, we do.

When can I expect my order to arrive?

EXPRESS SHIPPING takes 1-2 business days.

ECONOMY SHIPPING takes 5-8 business days.

FREE SHIPPING takes 5-8 business days. We ship from CA, so West Coast order will be closer to 5 days, East Coast order will be closer to 8 days.

Shipping times are always estimates as we work with different carriers and there are factors beyond our control that will influence the time it takes to reach you.

Order processing takes 1-2 business days. (Orders placed after midday on Friday and over the weekend should add a day).

We'll send you an email with tracking details as soon as your package leaves our warehouse.

What shipping carrier does Rile use?

Typically, we use UPS and USPS.

"I'm having problems with the tracking. What can I do?"

We are dependent on our couriers for tracking information. Sometimes it takes several days to be visible in their system. If your tracking information doesn't appear to be working, send us an email at support@rile.co and we'll try to help.

Returns

How do I start a return?

If your product is unopened, you have 21 days to make a return. Due to health and hygiene considerations, all opened and used items cannot be returned. Rile doesn't include return slips with our shipments, so please email us at support@rile.co and we'll start the return process. If there is a defect or problem with your order please email us as soon as possible.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Sustainability

How sustainable is Rile?

We're not into green-washing, all consumption has an impact. We're a small company and as we grow our capabilities, we plan to continuously search for and implement more sustainable solutions. But, here's what we're doing now.

Our packaging is intentionally minimal.
We do not use secondary packaging - the individual boxes for each product that get thrown away as soon as the product arrives.
Our mailerbox is made from recycled material.
We use insert trays (made from recycled materials), which reduce the need for wasteful and excessive packaging materials.
(Fun fact, while developing our products, we ditched our idea for refresher wipes and created our No Shower Shower face and body foam. The world doesn't need anymore wipes clogging up our rivers and oceans).

In addition, we have partnered with Plastic Bank to support removing plastics from our oceans. We are also in developing a recycling program, powered by teens - so watch this space.

**Important reminder, one of the greenest things you can do is use every ounce of your products.

Leaping Bunny Certified

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